After your payment is verified, we start working on your order immediately.

It usually takes 1-3 business days to process and ship your order.

Once your order has shipped, you will receive a shipping confirmation email with your tracking number so you are always informed about your order whereabouts.

Once your order has been shipped, you will immediately receive a confirmation email, which includes a link to your personal tracking information so you can stay informed about your orders whereabouts at any time.

We offer a 30 day money back guarantee.

If you aren’t 100% satisfied with your purchase, you can return any unused items hassle free within 30 days of receipt. 

Funds are returned to your original payment method or as store credit as soon as your items have arrived at our warehouse.

For more info visit our return policy page.

We know that fashion is all about self-expression and feeling confident in your own skin.

That's why we're here to help you find the perfect outfit that fits your style and personality.

Our dedicated customer service team is always happy to chat. Whether you need help with sizing, styling tips, or just want to say hi, we're here for you!

So please, feel free to contact us anytime using our contact form or shoot us an e-mail at hello@velourtoronto.com